FAQs

 

How do I sign in to my account?

Simply enter your previously registered e-mail address and password on the sign-in screen.

 

I forgot my password. What do I do?

If you know your e-mail address, but have forgotten your password, we will e-mail your password to you. Please visit:

Click here if you've forgotten your password.

If you are trying to sign in or use the password reminder link above, but you receive an error stating, "The information you provided is not valid," this means that we have no record of a registered user for that e-mail address. You most likely registered using a different e-mail address. If you need to register again, please visit:

Click here if you need to register.

If you are trying to register and you receive a message stating, "A shopper with that e-mail address is already registered," this means that an account has already been created for that particular e-mail address. Only one account can be created per e-mail address.

If this e-mail address is yours, be sure to sign in instead of registering again.

 

I get an error when trying to sign in. What do I do?

If you know your e-mail address, but have forgotten your password, we will e-mail your password to you. Click here if you've forgotten your password.

If you are trying to sign in or use the password reminder link above, but you receive an error stating, "The information you provided is not valid," this means that we have no record of a registered user for that e-mail address. You most likely registered using a different e-mail address. If you need to register again, please visit:

Click here to register again.

If you are trying to register and you receive a message stating, "A shopper with that e-mail address is already registered," this means that an account has already been created for that particular e-mail address. Only one account can be created per e-mail address.

If this e-mail address is yours, be sure to sign in instead of registering again. On some of our pages the sign-in fields are BELOW the registration fields.

 

What if I need something that is not shown here?  

If you cannot find what you are looking for on the Harvey Marketing Store, reach out to your Harvey sales representative.

 

How are my printed pieces mailed?

The Harvey Marketing Store mails your printed pieces using your mail list via first class mail. This ensures that, if you have included a return address, and one of your pieces is not deliverable, it will be returned to you at no cost. Your mailed items will generally reach their destinations in the United States within 8 - 10 days from the time you place your order.

 

Is your site secure?

The Harvey Marketing Store protects its customers and their information using the most advanced standards for security.

We use Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.

 

What is your Privacy Policy?

Please click here to view our Privacy and Security Page

 

What are your Terms of Use?

Please click here to view our policy regarding Terms of Use